FAQs (Covid, Shipping Policies, etc)

As of April 8th, 2021  our storefront is closed is for in-store shopping. We will be offering porch pick ups Monday, Wednesday, Friday & Saturdays from 11-2PM.

We offer Free Shipping on orders over $150 (before tax) or a $15 flat rate. We are trying to pack all orders within 2 business days. Packages leave the store every Monday, Wednesday and Friday via couriers. We will not be offering free local delivery at this time. 

***Surcharges may be applicable or cancellation if you are shipping to a remote area. You will be contacted via phone or email. 

Below are some common questions we have received. Please note that during this difficult time with COVID19, we are working hard to ensure you have the best online shopping experience. If you have a question that we have not addressed below, feel free to contact us. The best way to reach us is via Instagram, Facebook and email at this time. Feel free to call the store  as well- we will answer during pick up hours from 11-2PM or by chance we are there outside of store hours. Our phone number is 226-658-6000.

 

Q: When can I expect my order to be ready/delivered?

A:  We are trying to pack orders within 2-3 business days. Our couriers pick up 3x a week (during Lockdown) so we will do our best to get your order on the next available courier day. You will receive an email with more information once we have packed your order.  We normally have 2-3 day expedited shipping within Canada, but this may be delayed due to COVID. We will provide tracking for all orders shipping. Once it has left our store, the best way to find information about your order if it is delayed is via the tracking provided in your email. 

We generally ship with  Canpar or UPS so please note we do not ship to PO boxes. If you are located in a new subdivision that is not able to be located in a GPS, we cannot deliver your package. 

Please check your junk mail prior to contacting us. 

Q: Can I return something I purchased online?

A:  Yes, you are able to return it in-store once we reopen. We just ask you to keep goods in the original packing with tags attached and preferably in the shopping bag we provided. Anything purchased with a discount is always final sale. If you ordered something online and are not happy with it, we can refund it once we receive it back in a sellable condition. Please note return shipping is at the buyer's expense. Shipping is non-refundable.

If there is an issue with your order or something comes in defected or damaged, we must be contacted within 5 days of receiving your package and we will accommodate you!

 Q: I clicked Pick up. When can I pick up my purchase?

A: You will receive an email or text (depending on your preference during checkout) once your order is ready to be picked up. PLEASE CHECK JUNK MAIL FOR AN EMAIL PRIOR TO CONTACTING US. If you need it on the same day of our pick up times, please place your order by 10am the morning of and we will be sure to have it packed! Please make sure you have received an email that your order is ready for pick up before coming to the store. If you have received an email, then you can come during our pick up time slots: Monday, Wednesday, Friday & Saturday between 11-2PM. If these times do not work, please select shipping at checkout.

Once you arrive at the store for porch pickup, please ring the doorbell at the front door or call the store upon arrival. You can also call us minutes before and we can run it to your car. Our store phone number is 226-658-6000.

Q: I saw something on your Instagram or Facebook. How do I purchase it?

All new arrivals will be available online! The best way to make a purchase right now is via our website. If you're uncomfortable making a purchase online, we can do a purchase over the phone via credit card or e-transfer.

Q: You offer Free Shipping over $150 but some items are pick up only?

Unfortunately, due to some sizing and weight restrictions, we are unable to ship our large items. We ship by courier meaning we also cannot ship to PO boxes. If you see something large online you'd like to purchase but can't pick it up right away- no problem! We will happily keep your orders safe until you're able to visit the store. 

Q: Something in my order was cancelled. Why is this?

Although we strive to have accurate inventory levels, things do happen! This is a rare occurrence but if something is out of stock or we have a question about your order, we will contact you.

Q: Are you accepting new vendors?

We are always on the hunt for unique lines and products. If you would like to contact us about possibly becoming a vendor, please note we only accept wholesale pricing. We do not accept consignment at this time. Please email all information to info@jamesstreethomedecor.com. Please note that due to an overwhelming volume of vendor applications, we are only able to contact those that we feel are a good fit. Please do not send us a message on social media for vendor applications.

 We really appreciate all of the orders and support we have received during this time. Our customers are amazing!