FAQs

We have officially reopened our doors! We are so excited to welcome you back in the store. We are now open daily from 11-5PM for walk-ins meaning no appointment is necessary. If you are not ready to shop with the public, no problem! We are still offering private appointments in the morning between 10AM-11AM where you can book the store for 30 minutes to yourself and up to 2 family members/friends.

You can also shop safely from your home! We are offering free Port Stanley porch delivery, daily pickups from 11-5PM and free shipping in Canada on all orders over $100. All options are available at checkout online. 

Below are some common questions we have received. Please note that during this difficult time with COVID19, we are working hard to ensure you have the best online shopping experience. If you have a question that we have not addressed below, feel free to contact us. The best way to reach us is via Instagram, Facebook and email at this time. Feel free to call the store as well- we are there from 11-5PM

Q: When can I expect my order to be ready/delivered?

A: Please be patient with us! We are working harder and longer hours then we ever have and are only a team of 5. We are trying to pack orders within 3-4 business days. Most of the time, we will get it out within 48 hours! You will receive an email with more information once we have packed your order.  We normally have 2 day expedited shipping within Canada, but this may be delayed due to COVID. We will provide tracking for all orders shipping. Once it has left our store, the best way to find information about your order if it is delayed is via the tracking provided in your email. 

Please allow 3-4 business days for porch delivery. If you need it sooner, please click pick up.

**If you need something immediately, try to contact us between the hours of 11-5PM as someone is usually in the store. We will due our best to accommodate you. This includes daily pick ups.

Q: Can I return something I purchased online?

A:  Yes, you are able to in-store once we reopen. We just ask you to keep goods in the original packing with tags attached and preferably in the shopping bag we provided. Anything purchased with a discount is always final sale.

Q: Can I use my 20% off coupon online?

A: No. This coupon is for in-store purchases. There is no expiry date. We can't wait to see you all in person with your coupons! Coupons cannot be combined with any other store promotion.

Q: Is there a fee for porch delivery in Port Stanley?

A: There is no fee, just a $20 purchase minimum

Q: I clicked Pick up. When can I pick up my purchase?

A: We offer pick ups daily 11-5PM. If you need it the same day, please place your orders by 2PM and give us a call! Upon picking up during our slotted times, please come to the front door and knock or ring the doorbell if you do not wish to come into the store. We will place your parcel on the porch. You can also call us minutes before and we can run it to your car. Our store phone number is 226-658-6000.

Q: I saw something on your Instagram or Facebook. How do I purchase it?

All new arrivals will be available online! The best way to make a purchase right now is via our website and in-store. If you're uncomfortable making a purchase online, we can do a purchase over the phone via credit card or e-transfer. We are not accepting cash at this time.

 

 We really appreciate all of the orders and support we have received during this time. Our customers are amazing!